Warranty Policy

1. Warranty Period

Greenglide Mobility products are covered by a Comprehensive One-Year Parts Warranty.

The warranty period is 12 months from the date of delivery of the product to the original purchaser.

The one-year warranty applies to eligible:

• Battery
• Motors
• Controllers
• Electrical components
• Steering components
• Structural components
• Wheels and associated components
• Charging equipment supplied with the product
• Other original parts and components supplied as part of the product

The warranty applies to manufacturing defects and defects in covered components arising during normal and intended use.

2. Parts-Only Warranty

This warranty provides parts coverage only.

Where TerraVentures determines that an eligible component is defective under warranty, TerraVentures may, at its sole discretion:

• Repair the component
• Replace the defective component
• Replace the product where repair or component replacement is considered impractical or inappropriate

Labour, technician visits, transportation, freight, shipping, packing, customs charges and other logistical expenses are not included in the warranty, unless expressly agreed otherwise in writing.

3. Transportation Costs

The customer is responsible for all transportation and logistical costs associated with warranty inspection, repair or replacement.

This includes transportation:

• From the customer's location to TerraVentures or its nominated service location
• Back to the customer's location after completion of the warranty service

For international customers, the customer will also be responsible for applicable freight, customs, duties, taxes, clearance charges and related expenses arising from sending products or components for warranty service, unless otherwise expressly agreed in writing.

4. Original Purchaser

The warranty is available only to the original purchaser of the product.

The warranty is non-transferable unless TerraVentures expressly agrees otherwise in writing.

Proof of purchase, invoice details, serial number and/or other reasonable purchase documentation may be required before warranty service is provided.

5. Geographic Coverage

The warranty applies to products sold within India and internationally.

Availability of servicing, replacement parts and turnaround times may vary depending on the customer's location.

International customers acknowledge that certain warranty services may require products or components to be transported to India or another service location nominated by TerraVentures.

6. Warranty Exclusions

The warranty does not cover damage, deterioration or failure resulting from:

• Normal wear and tear
• Normal deterioration of tyres, tubes, brake components, grips or other consumable items
• Normal cosmetic deterioration, scratches or surface damage
• Normal reduction in battery capacity resulting from ageing or regular use
• Accidents, collisions, falls or impact damage
• Misuse, negligence or improper operation
• Use contrary to the user manual or operating instructions
• Overloading the product beyond its specified maximum load
• Unauthorised repair or servicing
• Unauthorised modifications or alterations
• Installation of incompatible or unauthorised accessories
• Improper charging or use of an incompatible charger
• Electrical damage caused by unsuitable power supply
• Improper storage or prolonged neglect
• Fire, flood or other external events
• Water immersion, pressure washing or water ingress caused by improper use or storage
• Damage caused during transportation arranged independently by the customer
• Use for racing, stunts or other activities for which the product was not designed
• Use on public roads where such use is prohibited or outside the product's intended operating environment
• Removal, alteration or tampering with serial numbers or identification labels

The warranty also does not cover damage caused by circumstances outside the reasonable control of TerraVentures.

7. Battery Warranty

The battery supplied with the product is covered against verified manufacturing defects for the same 12-month warranty period.

Normal deterioration in battery capacity resulting from age, charging cycles, storage conditions or ordinary use is not considered a manufacturing defect.

Customers are required to follow the charging, storage and maintenance instructions provided by Greenglide Mobility.

8. Warranty Claims

To initiate a warranty claim, the customer should contact Greenglide Mobility and provide:

• Name of purchaser
• Invoice or proof of purchase
• Product model
• Serial number, where applicable
• Date of delivery
• Description of the issue
• Photographs and/or videos showing the issue
• Any additional information reasonably requested for diagnosis

TerraVentures may initially diagnose the issue remotely before requesting that a component or product be sent for inspection.

9. Assessment of Warranty Claims

Submission of a warranty claim does not automatically mean that the issue is covered.

TerraVentures may inspect, test or otherwise assess the product or affected component.

If the issue is determined to fall outside the warranty, the customer may be offered a paid repair or replacement option.

10. Statutory Rights

This warranty is provided in addition to rights that may be available to consumers under applicable law.

Nothing in this Warranty Policy is intended to exclude, restrict or modify any statutory right that cannot legally be excluded.