Shipping & Delivery Policy

1. Pre-Order Model

Greenglide Mobility products are supplied primarily on a pre-order basis.

Unless otherwise specifically stated in the quotation or order confirmation, the estimated delivery lead time is 60–90 days.

The estimated lead time begins after:

• Confirmation of the customer's order
• Receipt of the required advance payment

Delivery periods are estimates and not absolute guarantees.

2. Delivery Across India

Greenglide Mobility offers delivery across India, subject to serviceability of the destination.

Shipping charges are included in the agreed product price unless the applicable quotation, invoice or order confirmation expressly provides otherwise.

Certain remote or restricted locations may require alternative delivery arrangements.

3. International Shipping

Greenglide Mobility also accepts international orders.

International delivery availability, estimated timelines and applicable shipping arrangements will be confirmed at the quotation or order stage.

Unless expressly included in the quotation, customs duties, import taxes, local government charges, customs-clearance fees and similar destination-country charges are the responsibility of the customer.

4. Delivery Timelines

The normal estimated lead time for pre-orders is 60–90 days.

Delivery may be affected by circumstances including:

• Manufacturing schedules
• International freight
• Customs clearance
• Port congestion
• Regulatory procedures
• Availability of components
• Transportation disruptions
• Natural events
• Strikes
• Government restrictions
• Other events outside our reasonable control

Where reasonably possible, Greenglide Mobility will keep the customer informed of material delays.

5. Unboxing Video Requirement

Customers are strongly required to record a continuous unboxing video when receiving the product.

The video should preferably:

• Begin before the package is opened
• Clearly show the external packaging
• Show the shipping labels where applicable
• Record the complete opening of the package
• Show the product immediately after unpacking
• Clearly capture any visible damage

This documentation is important for assessing transit-damage claims.

6. Inspection on Delivery

Customers should inspect the product immediately upon receiving it.

Any visible damage, missing component, incorrect product, packaging damage or transit-related issue must be reported to Greenglide Mobility within 48 hours of delivery.

Customers should provide photographs, an unboxing video and relevant delivery information.

Failure to report visible transit damage within 48 hours may materially affect our ability to verify or pursue a transit-damage claim, subject always to any rights available under applicable law.

7. Risk During Transportation

Greenglide Mobility will take reasonable steps to ensure products are appropriately packed for transportation.

Where transportation is arranged by TerraVentures or its authorised logistics partner, transit-related issues will be assessed in accordance with this policy.

Where a customer independently arranges transportation, freight forwarding or onward movement of the product, TerraVentures will not ordinarily be responsible for damage occurring during that independently arranged transportation.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate delivery details.

Any additional costs arising because of an incorrect delivery address, repeated delivery attempts, failure to accept delivery, or customer-requested redirection may be charged to the customer where applicable.