Cancellation, Return & Refund Policy

1. Order Cancellation

A customer may submit a cancellation request within 2 calendar days from the date the order is placed.

The request must be made in writing to Greenglide Mobility.

After the two-day cancellation period has expired, the order becomes non-cancellable and amounts paid are non-refundable, except where otherwise required by applicable law or expressly agreed by TerraVentures in writing.

This policy exists because procurement, manufacturing, allocation and supply-chain activities may begin shortly after confirmation of a pre-order.

2. Returns

Greenglide Mobility does not accept general returns for:

• Change of mind
• Change in preference
• Finding an alternative product
• Customer no longer requiring the product
• Minor cosmetic variations consistent with manufacturing tolerances

Returns may be considered where the product:

• Sustained verified transit damage
• Is materially different from the product ordered
• Has a verified manufacturing defect that cannot reasonably be addressed under the warranty process

Applicable statutory consumer rights remain unaffected. India's Consumer Protection (E-Commerce) Rules contain specific protections concerning defective, deficient or incorrectly described goods.

3. Transit Damage

Transit damage must be reported within 48 hours of delivery.

Customers should submit:

• A continuous unboxing video
• Photographs of the packaging
• Photographs/videos of the damaged product
• Invoice/order number
• Delivery details

TerraVentures will review the evidence and determine the appropriate resolution based on the circumstances and applicable law.

4. Manufacturing Defects

A suspected manufacturing defect will ordinarily be handled under the Greenglide Mobility Warranty Policy.

TerraVentures may choose to:

• Diagnose the issue
• Repair the affected component
• Replace the component
• Replace the product where appropriate

A manufacturing defect does not automatically entitle the customer to a monetary refund where an appropriate repair or replacement remedy is reasonably available, subject to applicable law.

5. Wrong Product

If an incorrect product or materially incorrect configuration has been supplied by Greenglide Mobility, the customer should contact us promptly.

TerraVentures will verify the order and arrange an appropriate resolution.

6. Customised and Special Orders

Products that are customised, specially manufactured, specially configured, specially imported for a customer, or procured against a specific customer requirement are non-returnable and non-refundable, except in circumstances where applicable law requires otherwise.

7. Bulk and B2B Orders

Bulk, institutional, dealer, distributor and other B2B orders are non-returnable and non-refundable, unless otherwise expressly agreed in the applicable quotation, purchase order or written commercial agreement.

Contract-specific commercial terms may override this policy for a particular B2B transaction.

8. Refund Method

Where a refund is approved, it will ordinarily be made using the original payment method or another mutually agreed method.

Banking and payment-provider processing times may apply.