Privacy & Data Protection Policy

1. Scope of This Policy

This Privacy & Data Protection Policy applies to personal data collected through:

• The Greenglide Mobility website
• TerraVentures International's website
• Contact and enquiry forms
• Test-ride and demonstration requests
• Requests for quotations
• Telephone calls
• Email correspondence
• WhatsApp or other messaging platforms
• Product enquiries
• Customer orders
• Warranty and after-sales requests
• Dealer, distributor and business-partner enquiries
• Exhibitions, demonstrations and promotional events
• Social-media interactions and advertisements
• Other legitimate interactions with Greenglide Mobility or TerraVentures

The Greenglide Mobility website currently primarily collects product enquiries and test-ride/demo requests rather than completing purchases directly through the website, consistent with the Website Purpose described in our Terms & Conditions.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect information including:

Contact Information

• Full name
• Email address
• Mobile or telephone number
• City
• State
• Country
• Postal address, where required

Business Information

For institutional, corporate, golf-course, resort, dealer or distributor enquiries, we may collect:

• Company or organisation name
• Job title or designation
• Business email address
• Business telephone number
• Nature of business
• Product requirements
• Quantity requirements
• Delivery location
• Other information relevant to the enquiry

Product and Enquiry Information

We may collect:

• Product model of interest
• Test-ride request details
• Demonstration requirements
• Quotation requests
• Preferred location
• Product configuration requirements
• Messages submitted through contact forms
• Customer communications
• Purchase and order information

Transaction and Customer Information

Where a purchase takes place, we may process information including:

• Billing details
• Delivery information
• Invoice information
• Order history
• Payment status
• Product serial numbers
• Warranty information
• Service and support history

Payment transactions may be processed through banks or third-party payment service providers. We do not ordinarily seek to retain complete payment-card or online-banking credentials.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Date and time of access
• Referring website
• Time spent on our website
• Website interactions
• Cookie identifiers
• Analytics information

3. How We Collect Personal Data

We may collect personal data:

• Directly from you when you submit information through our website, contact us, request a quotation, request a demonstration, communicate with us or purchase a product.
• Automatically through cookies, analytics systems and similar website technologies.
• Through authorised business partners including dealers, distributors, logistics providers or service partners where appropriate.
• Through publicly available or business sources where lawful and relevant to a legitimate business interaction.

We seek to collect only information reasonably necessary for the purpose for which it is being processed.

4. Why We Use Your Personal Data

We may process personal data to:

• Respond to enquiries
• Contact prospective customers
• Arrange test rides
• Arrange product demonstrations
• Prepare and provide quotations
• Confirm product requirements
• Process orders
• Coordinate product delivery
• Communicate delivery updates
• Provide warranty support
• Provide after-sales service
• Diagnose technical issues
• Maintain customer records
• Respond to complaints
• Communicate with dealers and business partners
• Improve our products and services
• Improve website functionality
• Understand website usage
• Measure marketing performance
• Prevent fraudulent or unlawful activity
• Protect our website and systems
• Maintain financial and accounting records
• Meet taxation, regulatory and legal obligations
• Establish or defend legal claims
• Send marketing communications where permitted

We will not intentionally use personal data for a purpose materially incompatible with the purpose for which it was collected unless permitted by applicable law.

5. Consent

Where processing of personal data requires consent, we may request consent at the time information is collected.

For example, by voluntarily submitting an enquiry form, test-ride request or contact request, you authorise us to use the information provided to respond to and manage that request.

Where required by applicable law, consent will be:

• Informed
• Specific
• Freely given
• Capable of being withdrawn

Withdrawal of consent will not affect processing that was lawfully undertaken before the consent was withdrawn.

6. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, we may contact you regarding:

• New Greenglide Mobility products
• Product launches
• Demonstrations
• Test rides
• Events
• Exhibitions
• Offers
• Promotions
• Product updates
• Other Greenglide Mobility news

Communications may be sent through email, telephone, WhatsApp, SMS or other appropriate channels.

You may request that promotional communications stop at any time by contacting us or using an unsubscribe mechanism where one is provided.

Opting out of marketing will not prevent us from contacting you about an existing order, quotation, warranty claim, delivery, support matter or other legitimate transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Operate the website
• Remember user preferences
• Improve website performance
• Understand how visitors use our website
• Analyse traffic
• Measure advertising effectiveness
• Improve our marketing activities

Cookies may include:

Essential Cookies

Necessary for proper website operation.

Analytics Cookies

Used to understand website traffic and visitor behaviour.

Functional Cookies

Used to remember preferences or improve functionality.

Advertising and Marketing Cookies

Where used, these may help measure marketing campaigns or display relevant advertisements.

Where legally required, visitors may be given the ability to manage non-essential cookies.

Users may also control cookies through their browser settings.

8. Sharing of Personal Data

Greenglide Mobility does not sell personal data.

We may share personal data only where reasonably necessary with trusted third parties including:

• Website-hosting providers
• IT and cloud-service providers
• CRM providers
• Communication providers
• Email service providers
• Analytics providers
• Advertising platforms
• Payment processors
• Banks
• Logistics and delivery providers
• Freight forwarders
• Customs and clearance providers
• Authorised dealers
• Distributors
• Service and warranty partners
• Accountants
• Auditors
• Legal advisers
• Insurance providers
• Government authorities
• Regulatory authorities
• Law-enforcement authorities where legally required

Third parties should receive only the information reasonably necessary to perform the relevant function.

Where appropriate, we expect service providers processing personal data on our behalf to maintain reasonable confidentiality and security standards.

9. Data Protection & Security

TerraVentures International (OPC) Private Limited takes the protection of personal data seriously.

We use reasonable technical, administrative and organisational safeguards designed to protect personal data against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Theft
• Misuse
• Alteration
• Accidental destruction
• Unlawful processing
• Unauthorised copying

Measures may include, where appropriate:

• Controlled access to information
• Password protection
• Authentication controls
• Restricted employee access
• Secure systems and hosting
• Appropriate backup procedures
• Access management
• Security monitoring
• Confidentiality requirements
• Appropriate safeguards for service providers

Access to personal information should be limited to employees, representatives and authorised service providers who reasonably require access for legitimate business purposes.

However, no internet transmission, electronic communication or digital storage system can be guaranteed to be completely secure.

Users should also take reasonable precautions when transmitting information electronically.

10. Personal Data Breaches and Security Incidents

If TerraVentures becomes aware of a security incident involving personal data, we may take reasonable measures including:

• Investigating the incident
• Containing the incident
• Securing affected systems
• Assessing the information involved
• Taking remedial action
• Notifying relevant persons where appropriate or legally required
• Notifying appropriate regulatory authorities where required by applicable law

Our response will depend on the nature and severity of the incident and applicable legal requirements.

11. Data Retention

We retain personal data only for as long as reasonably required for the purpose for which it was collected or as otherwise required or permitted by law.

Retention periods may depend on:

• Whether you remain a customer
• Whether an enquiry remains active
• Product warranty periods
• After-sales obligations
• Accounting requirements
• Tax requirements
• Legal requirements
• Regulatory requirements
• Dispute-resolution requirements
• Legitimate record-keeping needs

Where information is no longer reasonably required, it may be:

• Deleted
• Securely destroyed
• Anonymised
• Otherwise rendered incapable of identifying the individual

12. Accuracy and Correction of Personal Data

We encourage individuals to provide accurate and current information.

If you believe that personal data held by us is incorrect, incomplete or outdated, you may contact us and request correction.

We may require reasonable information to verify the request.

13. Your Privacy and Data Protection Rights

Subject to applicable law and the relevant provisions being in force, individuals may have rights concerning their personal data, which may include rights to:

• Obtain information about how their personal data is being processed
• Request correction of inaccurate information
• Request completion of incomplete information
• Request updating of outdated information
• Request erasure of personal data where applicable
• Withdraw consent where processing relies upon consent
• Raise a grievance
• Nominate another person to exercise applicable rights in circumstances recognised by law
• Exercise other rights provided by applicable data-protection legislation

The DPDP Act establishes rights concerning access to information about personal-data processing, correction and erasure, grievance redressal and nomination, with relevant provisions subject to the statutory commencement schedule.

Certain information may need to be retained despite an erasure request where retention is required or permitted by law.

14. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent by contacting us.

After receiving a valid withdrawal request, we will take reasonable steps to discontinue processing that depends solely upon that consent, subject to:

• Legal obligations
• Existing contractual requirements
• Warranty obligations
• Regulatory requirements
• Accounting requirements
• Legitimate claims or disputes
• Other processing permitted under applicable law

15. Children's Privacy

Greenglide Mobility's website, products and commercial services are not specifically directed toward children.

Our products are intended to be operated in accordance with the minimum-age and safety requirements specified in our Terms & Conditions.

The minimum recommended rider age stated in our Terms & Conditions is 16 years.

Where personal data relating to a child is processed and applicable law requires parental or guardian consent, we will seek to handle such information in accordance with those requirements.

16. International Data Processing

Because Greenglide Mobility serves customers in India and internationally, personal data may in some circumstances be processed by technology providers, communication providers, logistics providers or other service providers located outside India.

Where personal data is transferred internationally, we will endeavour to handle such transfers in accordance with applicable data-protection requirements and any restrictions imposed under Indian law.

International customers should also be aware that their information may be processed in India for purposes including:

• Order processing
• Customer support
• Warranty support
• Shipping
• Business administration

17. Third-Party Websites and Services

Our website may contain links to or integrations with third-party platforms, including:

• Social-media services
• Mapping services
• Messaging services
• Payment services
• Analytics services
• Other external websites

Third-party platforms have their own privacy practices and terms.

TerraVentures is not responsible for the independent privacy practices or content of third-party websites or services.

We encourage users to review the applicable third-party privacy policies before providing information to them.

18. Business Transfers

If TerraVentures undergoes a merger, restructuring, acquisition, sale of assets, reorganisation or similar corporate transaction, personal data may be transferred as part of that transaction where permitted by applicable law.

Any recipient would be expected to process relevant personal data consistently with applicable legal obligations.

19. Legal and Regulatory Disclosure

We may disclose personal data where reasonably necessary to:

• Comply with applicable law
• Respond to a lawful government request
• Respond to a court order
• Comply with regulatory requirements
• Protect our legal rights
• Prevent fraud or unlawful activity
• Protect users, customers or the public
• Establish, exercise or defend legal claims

20. Changes to This Policy

TerraVentures may revise this Privacy & Data Protection Policy periodically to reflect:

• Changes in law
• Changes in regulatory requirements
• Changes to our website
• Changes to our products or services
• Changes to our business operations
• Changes to technology or data-processing practices

The current version will be made available on our website together with its effective or updated date.

Users are encouraged to review this policy periodically.

21. Privacy Requests & Grievance Redressal

If you have any questions, concerns, complaints or requests regarding:

• Your personal data
• Data protection
• Privacy
• Correction of information
• Deletion or erasure requests
• Withdrawal of consent
• Marketing preferences
• Suspected misuse of personal information
• Any aspect of this Privacy & Data Protection Policy

For privacy-related correspondence, we recommend using the subject line: “Privacy / Data Protection Request”

We may request reasonable information to verify your identity before processing certain privacy-related requests.